Date of this document : 25/10/2024
STARDUST MULTIMEDIA, is a service company and content publisher in the fields of astrology, clairvoyance, well-being and related fields. Stardust Multimedia offers services that put users in touch with consultants in order to offer free or paid consultations in relation to the fields in which Stardust Multimedia offers its services, whether by chatbox/chatbots, e-mail, telephone or sms. STARDUST MULTIMÉDIA is the publisher of this site.
The headquarters of STARDUST MULTIMEDIA is located 63 Boulevard de Strasbourg 31000 Toulouse. STARDUST MULTIMÉDIA is registered in the SIREN register under number 501004089.
The privacy and personal data of the users of our services are of paramount importance to us. At STARDUST MULTIMÉDIA we have fundamental principles concerning confidentiality and the protection of personal data:
Vous trouverez ci-dessous notre politique d'utilisation des données qui reprend ces principes.
STARDUST MULTIMEDIA offers services and publishes websites enabling users to establish contact with consultants specializing in clairvoyance, astrology, numerology, tarology, divination, well-being and related fields, including clairvoyants, mediums, tarologists, astrologers, numerologists, etc. (hereinafter referred to as “Seers”, the fields in which Seers operate are hereinafter referred to as “Voyance”). In the following, are called “Services” (and separately, “a Service”) services and communication between users and psychics, including email, chatbox / chatbot, sms and telephone, as well as websites published by STARDUST MULTIMEDIA and mobile applications published by STARDUST MULTIMEDIA in connection with such Services. The policy of STARDUST MULTIMÉDIA respects the confidentiality of information we may collect in connection with the operation of Services, our business management, our internal management (human resources, accounting, etc..) and processing requests made to our company. STARDUST MULTIMEDIA undertakes, within the framework of its activities and in accordance with the legislation in force in France and Europe, to ensure the protection, confidentiality and security of personal data of users of its services, and to respect their privacy.
To make it easier to read this policy, the text has been drafted at two levels: one level of text to be legally taken into account (“legal text”) and another level of text “otherwise said”, boxed and in italics, which is non-binding. Our aim in doing this is to help you gain a better understanding of what we mean, how your data is processed, what you can expect from us and what we expect from you.
We know that you are concerned about the use and sharing of your personal data, and we appreciate the trust you place in us by providing it. Please be assured that we will take the utmost care of it. By using our Services, by contacting us, you accept the practices described in this data use policy.
STARDUST MULTIMÉDIA is responsible for the processing of personal data it implements for its own account. In this context, STARDUST MULTIMÉDIA has completed, where appropriate, all necessary administrative formalities with the competent authorities. In general, STARDUST MULTIMÉDIA complies with all laws and regulations relating to the protection of personal data in force in the countries where it operates, including but not limited to:
It should be noted that the data processed through the use of Services are encrypted. The teams of STARDUST MULTIMEDIA, in particular for the purpose of providing the Services, may have access to some of the data processed in connection with the provision of Services.
In any event, it is the user of the Services who decides to provide personal data, which are his, through the use of one of the Services and who has control.
Each user of the Services (hereinafter referred to as a “User” and in the plural as “Users”), whether a simple visitor, a free user, a user of a Service or a customer, is responsible for the data he or she provides through the use of the Services and, as such, is responsible, where applicable, for providing data in compliance with regulations.
When using the Services, Users are likely to provide “sensitive” information about themselves. This sensitive information, derived from their private life, may belong to the following fields, without being limited to them:
STARDUST MULTIMEDIA's legitimate interests in processing Users' data on its own behalf include:
When you use a Service, the relationship between you and STARDUST MULTIMEDIA is governed by the commercial and contractual relationship between STARDUST MULTIMEDIA and yourself and any General Conditions and special conditions that apply.
STARDUST MULTIMEDIA may also use its expertise to conduct studies and analysis of the use of Services, in particular for the purpose of establishing indicators, reveal trends, perform predictive processing, offer new services, and those to improve its productivity and that of Users.
n some cases, Stardust Multimedia may act as a subcontractor to put you in touch with professionals in clairvoyance, astrology, well-being and related fields. We have completed all the necessary administrative formalities with the competent authorities, in particular the European Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the Processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, often referred to as the GDPR).
Stardust may act as a subcontractor when you use a Service to be connected with a third party providing fortune-telling services.
The Matching Services provided by STARDUST MULTIMEDIA as part of the above subcontracting allow said third parties to carry out processing that generally pursues at least the following purpose without necessarily being limited to:
Thus, STARDUST MULTIMÉDIA processes your personal data as part of the contractual or pre-contractual relationship between you and STARDUST MULTIMÉDIA or as part of the legitimate interests that STARDUST MULTIMÉDIA has to process your personal data (see below) or when you have given us your consent for us to process your personal data.
A contractual or pre-contractual relationship, governed by the terms of the contractual documents signed or accepted by you and us, by our general conditions (of sale, use or service) and any special conditions attached thereto, exists when you have ordered a product from us, made a request to our services, used one of our Services, including online or you have asked to be put in touch with a professional of our company or our network, when you have expressed an explicit interest in an offer STARDUST MULTIMEDIA, you have used one of our sites, when you have requested information about an offer, service or product or when you have applied for a job.
Stardust may act as a subcontractor when you use a Service to be connected with a third party providing fortune-telling services.
The Matching Services provided by STARDUST MULTIMEDIA as part of the aforementioned subcontracting allow said third parties to carry out processing that generally pursues at least the following purpose without necessarily being limited to:
To provide psychic consultations and advice services, via the digital and/or telephone channel (calls, sms, voice messages) ;
STARDUST MULTIMÉDIA has set up a service dedicated to questions relating to data protection. It is possible to contact the person or department in charge of this function at the e-mail address dpo@stardustmultimedia.com or at the postal address of STARDUST MULTIMÉDIA, by addressing your mail to the attention of the Data Protection Department.
Personal data collected by STARDUST MULTIMÉDIA on its behalf are kept only as long as necessary to achieve the purpose that was pursued at the time of collection or to meet legal and regulatory requirements. Personal data collected by STARDUST MULTIMEDIA on behalf of its customers and users are, for some, controlled by the user. The data under the control of the user are retained until the user deletes them or the maximum retention times have elapsed for such data. If data processed by STARDUST MULTIMEDIA on behalf of the user is not under the user's control, such data is retained only as long as necessary to achieve the purpose for which it was collected or to comply with legal and regulatory requirements. More specifically, the indicative retention periods for some of this data are as follows:
These periods may be extended, if necessary, by a period of storage in an intermediate archive, which may extend until any applicable foreclosure or limitation periods have expired.
For the purposes of using the Services, we may collect and process the following personal data:
Connection data is collected and processed, in particular the IP address used for connection: this is necessary in order to be able to use the services offered via the Internet, to assist you, to implement our security measures, and to satisfy our legal constraints, in particular with regard to the traceability of access and usage.
We may implement technical measures to protect your data and our interests, in particular to restrict the number of free consultations from the same device. In this context, we may, for example, restrict the creation of an account to a single IP address, a single browser, and so on.
The processing that STARDUST MULTIMÉDIA is likely to carry out on personal data is mainly carried out in data centers hosted by its service providers, in France or in Europe and in its call centers.
Data processing sites may be relocated, duplicated, redundant, etc.
If STARDUST MULTIMÉDIA, a service provider, supplier or subcontractor of STARDUST MULTIMÉDIA performs processing in a country that is not in the European Union or in a country on the list of countries recognized as adequate while having given the necessary guarantees (for example by having adhered to programs or mechanisms recognized as suitable by the European Union or having implemented Binding Corporate Rules), the contractual relationship between STARDUST MULTIMÉDIA and this third party require the establishment of appropriate safeguards. STARDUST MULTIMÉDIA works with third parties who present all the necessary guarantees, and in particular with whom STARDUST MULTIMÉDIA has signed the standard contractual clauses of the European Commission.
STARDUST MULTIMÉDIA may possibly transmit the personal data you have provided or that it has collected to its employees, contractors, subcontractors, partners or affiliated organizations that
These potential recipients are, in particular, companies that host websites STARDUST MULTIMEDIA (see legal notice), departments and other organizations of STARDUST MULTIMEDIA, certain companies of the group to which STARDUST MULTIMEDIA belongs and organizations that provide technical services that enable the implementation of the Services as well as companies and organizations members of the group to which Stardust MULTIMEDIA belongs.
STARDUST MULTIMEDIA may use the services of service providers, including some companies in the group to which STARDUST MULTIMEDIA belongs, which provide messaging services, accounting, opportunity management, sending emails, SMS, audio messages, call centers, marketing, remote payment, as well as the services of companies specializing in research and analysis and satisfaction surveys, which may need to use personal data about you to carry out the missions they have been entrusted.
STARDUST MULTIMEDIA will not rent or sell personal data to third parties without the explicit consent of the persons concerned or following an explicit action on the part of the person concerned.
Other than to its employees, contractors, partners, subcontractors and affiliated organizations, as noted above, STARDUST MULTIMEDIA will only disclose personal data in the event of a subpoena, court order or other governmental, regulatory or legal order, or when STARDUST MULTIMEDIA believes that such disclosure is necessary to protect the property or rights of STARDUST MULTIMEDIA, a third party or the general public.
If you have not objected to receive our communications, STARDUST MULTIMEDIA may occasionally send you an email, sms or voice message (vms) to announce offers that may interest you, new features, ask for your feedback or simply keep you informed of news STARDUST MULTIMEDIA and its offers. We may also use blogs to communicate this type of information.
STARDUST MULTIMEDIA takes all reasonable and necessary measures to protect your personal data against unauthorized access, use, alteration or destruction of personal data (or potentially personal).
The data you provide or that are collected by STARDUST MULTIMEDIA or on its behalf are not transmitted to third parties, except, potentially, to the recipients mentioned above.
Some of the data you provide or that is collected by STARDUST MULTIMEDIA or on its behalf may be transferred to third parties operating outside the European Union. These third parties all provide sufficient assurances to ensure the security, confidentiality and protection of personal data.
If you have already used our services or if you have already ordered a good or service from us, if you have not objected to receiving our communications by SMS, voicemail or email, STARDUST MULTIMEDIA may send you emails, SMS or voicemail messages to alert you about offers for goods or products similar to those you have already ordered or purchased from us, let you take advantage of our offers, announce new features, ask for your feedback or simply keep you informed about news from STARDUST MULTIMEDIA and its offers.
You always have the option of objecting to any such communication, by following the unsubscribe links in our e-mail communications, by using a STOP SMS type function if we have sent you an SMS, by providing your telephone number on our site dedicated to the collection of opposition requests telstop.fr, by clicking on an unsubscribe link in an e-mail you have received, via your customer area on one of our sites, etc..
Each digital commercial or informational communication from STARDUST MULTIMEDIA (e-mail, SMS, etc.) contains a link or instructions allowing you to opt out of future similar communications.
As a customer or User of our sites or Services, you have the right:
In addition, as a candidate who has applied for a job with our company, you have the right:
These rights may be exercised by sending an e-mail to dpo@stardustmultimedia.com or by contacting us using the contact details mentioned above or available on our website.
In certain cases, your request to exercise your right to object to receiving our offers by voicemail may not be processed until 7 days after your request. These messages are sent one week in advance. Depending on the time of your request, you may receive certain messages scheduled to be sent before your request has been made.
We send promotional e-mails via two different mailing lists. It is possible that an unsubscribe request will only be taken into account on one of these two lists, the one concerned by the link in the e-mail received. To unsubscribe from all our publications (e-mails, SMS, voice messages), please send an e-mail to dpo@stardustmultimedia.com with your explicit request.
You also have the right to lodge a complaint with a supervisory authority and to take legal action, particularly if your requests to exercise your rights have not been dealt with within the statutory time limits. In France, the supervisory authority is the CNIL, which can be contacted via the appropriate forms on its website cnil.fr.
Single Sign-On or single authentication is a method that allows you to log in to several websites or applications by identifying yourself only once, using data from accounts already created on other platforms such as Google, Facebook etc.
On some of our sites, you have the option of creating accounts and logging in by delegating authentication to other services for which you have accounts, created at:
These third-party services allow our sites to access some of your personal information. If you do not wish this to be the case, or if you change your mind about it, such access can be managed directly in the settings of the third-party services enabling Single Sign-On. You can also access these settings by clicking on the link provided by the third-party service when the window is displayed, when you request to create an account or log in.
Please note that if you do not authorize the third-party authentication service to share your e-mail address with us, authentication to our services via this third-party service will not be possible.
The personal information to which our sites may have access is, as of the date of this policy and subject to third-party services being up to date in their communications and documentation:
In accordance with articles 84 and 85 of the French Data Protection Act 78-17 of January 6, 1978, as amended, you may formulate instructions concerning the retention, deletion and communication of your personal data after your death. These directives may be general or specific.
You can formulate your advance directives by contacting us by e-mail at dpo@stardustmultimedia.com
STARDUST MULTIMEDIA takes all reasonable and necessary measures to protect processed data against unauthorized access, use, alteration or destruction of personal (or potentially personal) data.
We are committed to the security of our services and have put in place physical, administrative and technical measures to prevent unauthorized access to your data. Our security policies cover security management for internal operations and our services. These policies govern all areas of security applicable to the services and apply to all STARDUST MULTIMEDIA employees as well as to our service providers and subcontractors who require access to this data.
We assess and respond promptly to incidents that give rise to suspicions of unauthorized data manipulation. Our teams are informed of such incidents and, depending on the nature of the activity, define processes and response procedures to deal with them. If we determine that your data has been misappropriated or otherwise wrongly acquired by a third party, and that this poses a significant risk to your rights or freedoms, we can inform you and the supervisory authority (the CNIL in France) as soon as possible.
STARDUST MULTIMÉDIA only uses subcontractors who provide sufficient guarantees that they have implemented appropriate technical and organizational measures so that the processing meets the requirements of European regulations and guarantees the protection of the rights of the data subject.
If STARDUST MULTIMEDIA, or substantially all of its assets, are sold, or in the unlikely event that STARDUST MULTIMEDIA goes out of business or enters bankruptcy, user, prospect, and customer information would be one of the assets that is transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of STARDUST MULTIMEDIA may continue to use your personal data in accordance with this Data Use Policy.
Please refer to the « Cookie Usage Policy »document
STARDUST MULTIMEDIA may make audio recordings during telephone consultations, as well as notes taken by our Psychics, stored in computer files. These recordings (audio and written) are used for our legitimate interests and unless you object, within the framework of :
hey may also be used to comply with our legal obligations for :
These recordings are intended for authorized persons only, and may be transmitted and/or accessed by persons involved in setting up and analyzing telephone conversations. They are kept for a maximum of 6 months, except in the event of litigation, when they are kept for the duration of the litigation and until the expiry of any appeal procedures.
We do not advertise on our sites!
We may update - and in particular improve - this data use policy in due course, bearing in mind never to downgrade the levels of protection already provided. Although most changes are likely to be minor, STARDUST MULTIMEDIA may change its data use policy at its sole discretion. STARDUST MULTIMEDIA encourages its customers, users of its services, applicants for employment and visitors to its site to frequently check this page for any changes to its data use policy.
The use of the site STARDUST MULTIMEDIA, one of the Services, a mobile application provided by STARDUST MULTIMEDIA, a request for contact, an order or any other provision of personal data after any changes to policy on use of data constitutes your acceptance of these changes.
NOur websites, Services and our applications are published by STARDUST MULTIMEDIA. STARDUST MULTIMÉDIA owns all intellectual property rights necessary for their operation. It is forbidden to copy or download all or part of their content, unless prior and express permission from the owners or assignees of such parts and content.
This website and all its contents (including documents, photos, logos, trademarks and information of any kind) are protected by various rights, including copyright. STARDUST MULTIMEDIA grants users of the Services a license to view excluding the reuse of all or part of the content of the Services for any purpose whatsoever. The reuse of all or part of the Services, including this document, is totally prohibited. This document (as well as other documents available on our Sites) has been drafted on the basis of elements provided by the company SysStreaming, which has granted STARDUST MULTIMEDIA the necessary rights to use them. Any unauthorized reuse of all or part of the content of this document would violate the rights of STARDUST MULTIMEDIA and SysStreaming, which may reserve the right to seek compensation for damages suffered.
All reproduction rights are reserved, including for downloadable documents (pdf documents as well as logos, photos, information of any kind, etc.). Any downloadable documents are also protected by copyright. We may ask you for your e-mail address to enable you to access this content, in particular for the purposes of tracing access and any unauthorized re-use of our downloadable content, which is our legitimate interest.
Any representation in whole or in part of the Services, any reuse of any content of the Services, by any organization whatsoever, without the express permission of STARDUST MULTIMEDIA or rights holders where appropriate, is prohibited and would constitute an infringement punishable by articles L.335-2 et seq. of the Code of Intellectual Property. The databases used by STARDUST MULTIMEDIA are protected by the provisions of the Act of July 1, 1998 transposing into the Intellectual Property Code of the European Directive of March 11, 1996 on the legal protection of databases.
Similarly, any recording, broadcasting, translation and adaptation, in whole or in part of any element of the Services, is prohibited without the express prior consent of STARDUST MULTIMEDIA.
The Services may give access to other pages or websites, in particular those of partners, which may have their own legal notices, which should be consulted and respected.
The creation of hypertext links pointing to the content of the Sites is authorized provided that they are accessible by opening a new window. In any case, any content of the Sites should not be included within another site or imply or assume that the content may not be that of STARDUST MULTIMEDIA. STARDUST MULTIMEDIA reserves the right to request the removal of any link it considers non-compliant.
STARDUST MULTIMEDIA can in no way be held responsible for information disseminated on sites with which hyperlinks have been installed and any damages of any kind whatsoever resulting from their access.
Any hypertext links on the Site or in communications issued by STARDUST MULTIMEDIA directing Users to other websites do not engage the responsibility of STARDUST MULTIMEDIA.
