Last update : 01/02/2024
These Terms of Service (the “Terms”) govern access to and use of the services made available by Stardust Multimedia. By accessing or using our services, you agree to be bound by these Terms. If you use our services on behalf of a legal entity or organization, including but not limited to a commercial company, you represent and warrant that you have the authority to bind such entity to these Terms, and such entity shall be bound accordingly.
The Stardust Multimedia services are developed and marketed by Stardust Multimedia, a company incorporated under the laws of France, with its registered office located at 63 Boulevard de Strasbourg, 31000 Toulouse, France.
« Party » : « Party » or « a Party » refers individually to Stardust Multimedia or the User / Client (as applicable), and « Parties » refers collectively to Stardust Multimedia and the User / Client (as applicable).
« Client » means the individual or legal entity that has entered into a paid agreement with Stardust Multimedia for the provision of solutions and services in order to obtain the right to use the Services offered by Stardust Multimedia. A Client is generally also a User and shall be deemed a User as soon as they access or use any of the Services.
« Terms » has the meaning given to it in the preamble hereto.
« Content » means any comment, text, photograph, information, message, and more generally any content published, edited, or made available by Stardust Multimedia through the use of the Services.
« Author » refers to the entity that is the source of the information made available to Users when they use the Services. Stardust Multimédia is the Author of this information, except in cases where the information is produced by third parties for whom Stardust acts only as an « intermediary » processor, enabling the connection between the independent third party and the Users.
« User Data » means all information and data relating to the User, including all Personal Data, as well as any texts provided, videos, audio or transcription data, images, comments, documents, reactions, user support communications, or any other content or information entered, submitted, uploaded, or processed by Users, whether manually or automatically, within the applications or through the Services, or collected, stored, or processed by Stardust Multimedia in order to provide the Services by or through the applications or the Services.
« Personal Data » means personal data or personal information (each as defined under the General Data Protection Regulation (GDPR) and the national laws enacted in application thereof, including the French Data Protection Act of January 6, 1978, as amended) contained within the User Data and which make it possible to identify or designate, directly or indirectly, a natural person.
« Website » means the present website.
« User Account Area » means the interfaces and processes implemented by Stardust Multimedia to manage and enable the management of User accounts.
« Confidential Information » means any information exchanged between the Parties that would reasonably be considered confidential given the nature of such information, regardless of its form, medium, or means of transmission, including, without limitation, any information collected by the Client or the User through the Application or the Services, business information, product-related information, technology and marketing information, orders, discounts, non-public payment terms, audit reports, and User Data, as well as any information expressly identified as confidential by either Party. Confidential Information does not include information that (a) is or becomes publicly available through lawful means; (b) was lawfully known to the receiving Party prior to disclosure without any obligation of confidentiality; (c) is received from a third party without breach of any confidentiality obligation; or (d) is independently developed by the receiving Party without use of or reference to Confidential Information.
« Software » or « Application » or « Applications » means all software programs and software solutions, including in particular those provided in Software as a Service (“SaaS”) mode, supplied by Stardust Multimedia in connection with the Services, across all media and platforms, including but not limited to websites, mobile applications, web-based or desktop applications, telephony software, and communication systems via SMS, telephone, or email, enabling the provision of the Services.
« GDPR » means Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC.
« Services » means: (i) access to the Software, including in SaaS mode, by Users; (ii) hosting of the Software and Data; (iii) administration and support of hosting servers; (iv) backup of User Data; (v) corrective and evolutionary maintenance and support of the Software; (vi) correction of Defects; and (vii) the services offered to Users and Clients as described in Section 5.1.
« Website » means the website that is the subject of these Terms.
« User(s) » means any individual who accesses or uses the Services.
« Traditional Psychic Services » means psychic services provided through interaction with human consultants.
« AI-Based Psychic Services » means psychic services provided, in whole or in part, through artificial intelligence systems.
Stardust Multimedia reserves the right to change or modify these Terms (or any policy or guideline of Stardust Multimedia) at any time and at its sole discretion, in order to adapt its business activities and comply with applicable laws and regulations. If Stardust Multimedia makes changes to these Terms, Users and Clients will be informed either by sending a notification, by posting a notice on the Website, the Services, or the Application, and/or by updating the “Last Updated” date at the top of these Terms and publishing the revised Terms through the Software, without prior notice.
Any access to the Application and any use of the Services constitutes acceptance by the User or the Client, as applicable, of the Terms in force at the time of such access or use. The version of the Terms that shall prevail is the version available online.
By accessing or using the Application or the Services, you acknowledge and agree that:
These Terms are intended solely to govern access to the Application and the use of the Services, and to define the conditions under which such access and use are permitted. They are not intended to apply to any other medium or platform owned or operated by Stardust Multimedia, if any.
The Terms apply to Users and Clients with respect to access to and use of the Application and the Services.
As a User or a Client, as applicable, you represent and warrant that:
The Application and the related Services are accessible through the use of compatible devices (including computers, mobile phones, tablets, and similar equipment):
Any Client and/or User who uses the Services acknowledges having read and accepted all of these Terms at the time of their first identification on the Application, in accordance with Section 5 below.
Even in the absence of authentication, any User and any Client acknowledges that any use of the Application and/or the Services constitutes unconditional acceptance of, and agreement to comply with, all of the provisions of these Terms.
Stardust Multimedia offers remote services in the fields of psychic services, astrology, divination, well-being, adult entertainment, and related areas.
These services are provided in particular through the following types of interactions with Users:
The following points are further expressly recalled and acknowledged:
In order to subscribe to and/or use the Services, a User must:
Any use of the Services implies subscription to and acceptance of all of the Services as a whole.
Interactions conducted by telephone and via real-time dialogue interfaces (hereinafter referred to as the "Chat") are generally subject to fees.
Certain telephone numbers used to provide the Services may result in additional telephone charges.
Certain Services are accessible only upon subscription by the User.
Prices are displayed in euros (or in the applicable local currency).
The prices for products and services are those displayed online on the Website, on the homepage or on any other section of the Website, including any "Pricing" sections.
Standard pricing examples are provided below. In the event of any discrepancy between these prices and those displayed on the Website, the Website prices shall prevail.
For consultations conducted through so-called "Audiotel" numbers (telephone numbers whose first four digits fall within the range 0810-0899) or via SMS+ (7XXXX), billing shall be carried out by the mobile or telephone operators and charged to the caller's telephone bill at a rate of €0.80 per minute plus the cost of the call, as determined by the operator.
Subscription is completed via two (2) SMS messages. Cost: €0.99 including VAT per SMS, plus the cost of an SMS as determined by the mobile carrier.
For consultations conducted through geographic telephone numbers, call charges at the applicable local rate shall be billed by the telephone operators to the caller's telephone bill.
Certain Services may be paid for via Internet Plus. Payment shall be charged directly to the User's Internet service provider invoice or mobile carrier bill, as applicable.
Subscription-based payment is offered to Clients in connection with certain Services, including in particular psychic services provided via Chat.
For Services paid through packages, the User acquires the right to use the relevant Service for a predefined period of time. For each period, the User's account is credited with the amount selected at the time of the transaction.
For Services paid through subscriptions, the User subscribes for a predefined recurring period. For each period, the User's account is credited with the amount selected at the time of the initial transaction. The account credit is updated at the beginning of each subscription period.
Subscriptions are offered with no minimum commitment other than the applicable recurring period. They may be canceled at any time by the User, with effect at the end of the current billing period.
Each subscription is entered into for an indefinite duration, subject to cancellation by the User in accordance with these Terms.
Except in the case of promotional free offers, Users must purchase credits in the form of time-based packages.
Prices are displayed in euros (or in the applicable local currency).
The prices for products and services are those displayed online on the Website, on the homepage or on any other section of the Website, including any "Pricing" sections.
Standard pricing examples are provided below. In the event of any discrepancy between these prices and those displayed on the Website, the Website prices shall prevail.
The User must manage subscriptions through their Internet service provider's subscription management system, accessible via the provider's web portal (e.g., "My Multimedia Subscriptions" section or equivalent).
The User must log into their PayPal account and subscribe or unsubscribe via the "Manage Subscriptions" interface.
To stop receiving communications by telephone (including voice messages), the User may register their telephone number in the designated field on the website https://telstop.fr.
To unsubscribe from Services provided via an Internet browser, the User must log into their account and, under the "Subscription List" section, click on "Cancel Subscription."
Information and unsubscribing on the https://telstop.fr website
Stardust Multimedia may, at its sole discretion, offer free products and Services, including time-limited offers, in particular as part of welcome or introductory offers applicable to new Users.
During the term of the subscription to the Services, the User may access and use the Services.
The User is solely responsible for:
The User or the Client, as applicable, shall remain bound by these Terms for so long as:
by sending an email to contact@stardustmultimedia.com. The termination procedure will be communicated after receipt of the termination request and, where applicable, after completion of any necessary verifications (including verification of the requester's identity and the existence of an agreement between the requester and Stardust Multimedia).
The User or the Client may terminate these Terms:
Unless explicitly agreed in advance by Stardust Multimedia, no refund will be granted to the Customer following termination of the Terms.
Stardust Multimedia may make the Application available as part of the Services. Subject to compliance with these Terms, Stardust Multimedia grants Users (and/or the Client, as applicable) a limited, non-exclusive, non-transferable, and non-assignable license, solely to the extent necessary to use the Services. The Software may be updated automatically. To the extent that any component of the Software includes open-source software, the applicable open-source license shall prevail with respect to such component.
Stardust Multimedia shall use commercially reasonable efforts to make the Services available at all times, twenty-four (24) hours a day, seven (7) days a week.
However, for the proper management and operation of the Services, Stardust Multimedia may, at any time:
Stardust Multimedia shall not be held liable for any malfunctions or failures arising directly or indirectly from any information system other than its own, including, in particular, those of the Users.
The User agrees to comply with, and represents and warrants that they comply with, the following obligations:
Stardust Multimedia has no obligation to monitor documents or data processed by the User in connection with the use of the Services. Under no circumstances shall Stardust Multimedia be liable for any Content posted or transmitted, or for any claim, damage, or loss arising from the use of the Services or the Application.
Stardust Multimedia has no obligation to monitor the documents and data processed during the use of the Services by the User. Under no circumstances will Stardust Multimedia assume any responsibility for any Content published or transmitted, or for any claim, damage or loss resulting from the use of the Services or the Application.
In the performance of the Services for any User, Stardust Multimedia is subject to a best-efforts obligation only. Stardust Multimedia further reserves the right to carry out technical, maintenance, or update operations on the Application and the Services, which may result in temporary interruptions of access.
In all cases, any resulting malfunctions or service unavailability shall not give rise to any compensation or indemnification for Users or Clients.
In particular, Stardust Multimedia does not warrant:
The User acknowledges and accepts that clairvoyance in the broadest sense has no recognised scientific basis to date. In particular, the AI technologies used by Stardust Multimedia are constantly evolving. As such, the capabilities and accuracy of AI may vary and improve over time.
In addition to the existing provisions concerning the non-scientific nature of clairvoyance, the User expressly acknowledges that the predictions generated during traditional clairvoyance and AI clairvoyance consultations:
Stardust Multimedia cannot therefore be held responsible for any direct or indirect damage suffered by Users based on information or content published or supplied via the Application and Services.
Stardust Multimedia uses its best efforts to ensure the quality of the data made available through the Application and the Services.
Any Content made available through the Application and the Services is the sole responsibility of its author or the party that generated or transmitted it, where Stardust Multimedia is not the author thereof. In such cases:
In any event, Stardust Multimedia shall not be held liable in this respect, including for any damages that may result therefrom.
If Stardust Multimedia becomes subject to any amicable or judicial proceedings arising from the use of the Application, it may seek to hold the Client and/or the User liable and claim indemnification for all damages, amounts, judgments, and costs arising out of such proceedings.
To the fullest extent permitted by law, Stardust Multimedia disclaims all liability with respect to the Content it produces or distributes, in particular Content intended for Users, who expressly and unconditionally accept the absence of liability on the part of Stardust Multimedia.
By accessing the Services, the User acknowledges being informed of and expressly consents to the recording of User Data (in the form of logged records) and of their communications with Consultants, whether written (including via chat interfaces) or oral (including telephone conversations). In the event of a dispute, disagreement, claim, or legal action, such recordings, logs, and transcriptions may be used as evidence against any involved third party, including payment service providers, and before competent authorities.
The purposes of such processing are: to enable the technical and qualitative improvement of the Services; to serve as support for the training of Consultants; to ensure the security of exchanges and prevent fraud; to defend the interests of Stardust Multimedia in the event of a claim or legal action.
For these purposes, communications may be accessed by authorized personnel of Stardust Multimedia, its legal advisors, and the relevant authors.
Recordings and written exchanges may be disclosed to third parties pursuant to judicial requisitions.Telephone recordings are retained in active databases for a maximum period of thirty (30) days and may thereafter be stored in intermediate archives for as long as applicable statutory limitation or foreclosure periods have not expired.
The User is informed that:
Stardust Multimedia implements a process of evaluation and continuous improvement of its AI systems. User interactions and dialogues may be read by Stardust Multimedia staff, in particular to improve the quality of the information provided, in accordance with the confidentiality policy.
In connection with making the Application available and providing the Services, Stardust Multimedia acknowledges that it may collect and process Personal Data.
Users are informed that, depending on the circumstances, Stardust Multimedia acts:
Stardust Multimedia shall process Personal Data solely:
Stardust Multimedia undertakes to maintain an information security program consistent with industry standards, consisting of appropriate technical and organizational safeguards designed to protect the data it processes. Notwithstanding the foregoing, the User remains responsible for maintaining the security and confidentiality of User accounts, including account credentials such as usernames and passwords, as well as any information provided through the Application or in connection with the use of the Services.
Stardust Multimedia may engage subcontractors to assist in the provision of the Services, provided that:
If the Parties disclose Confidential Information to one another, the receiving Party shall use the disclosing Party's Confidential Information solely for the purpose of enabling the provision of the Services, exercising its rights, and fulfilling its obligations under these Terms. The receiving Party shall use reasonable care to protect such Confidential Information.
Unless required to do so by applicable law or regulation, the receiving Party shall not disclose Confidential Information to any third party, except to its affiliates, employees, officers, agents, representatives, or subcontractors who have a legitimate need to know such information and who are bound by confidentiality obligations at least as protective as those set forth in this Section. The receiving Party shall be liable for any breach of this Section by such persons. Any breach of this Section may cause irreparable harm and shall entitle the disclosing Party to seek injunctive relief, in addition to any other remedies available at law or in equity.
The receiving Party may disclose Confidential Information to the extent required by law, provided that it uses reasonable efforts to notify the disclosing Party in advance and affords the disclosing Party an opportunity to contest such disclosure (except as described in the section titled “Judicial Proceedings”). Any Confidential Information disclosed pursuant to this Section shall remain subject to the confidentiality obligations set forth above.
Except as expressly stated herein, these Terms do not grant any rights, whether by implication or otherwise, in or to any intellectual property. The User owns and shall continue to own all intellectual property rights in and to their User Data, and Stardust Multimedia owns and shall continue to own all intellectual property rights in and to the Application, the content it provides, and the Services.
The User hereby grants Stardust Multimedia a worldwide, non-exclusive license to access, host, use, process, cache, copy, modify, distribute, perform, export, and display the User Data, as necessary to provide the Services or as otherwise described in these Terms. The User represents and warrants that they have obtained all licenses and rights necessary to grant the foregoing license and shall fully indemnify Stardust Multimedia in the event of any breach of such warranty.
Stardust Multimedia hereby grants the User a worldwide, non-exclusive license to access, use, export, and display the User Data, as necessary to receive the Services or as otherwise described in these Terms.
Stardust Multimedia represents and warrants that it has obtained all licenses necessary to grant the foregoing license.
Stardust Multimedia may limit or suspend, on a temporary or permanent basis (termination), the User’s and/or the Client’s access to and use of the Application and the Services, as applicable:
In this respect, Stardust Multimedia undertakes, where applicable, to notify the User—who agrees to relay such information to any third parties affected by the measure—of the implementation of such a measure, in order to provide the User with the time and opportunity to submit explanations to Stardust Multimedia and, where possible, to remedy the issue prior to suspension. The lifting of such measures shall remain at the sole discretion of Stardust Multimedia.
Any provisions which by their nature are intended to survive termination shall survive, including, without limitation, confidentiality obligations, limitations of liability, and disclaimers.
If Stardust Multimedia receives a request from law enforcement authorities or any other third party to provide data or information relating to a User or a Client, as applicable, Stardust Multimedia shall respond only to a valid legal process and solely to the extent required by law. Stardust Multimedia shall notify the User or the Client, as applicable, of such request unless prohibited by law, contrary to the interests of Stardust Multimedia, or where such notification could endanger the safety of any person.
These Terms constitute the entire agreement between the Users and Stardust Multimedia regarding the use of the Application and the Services. Any other document, including any information displayed on the Application or distributed through the Services, is provided for informational purposes only.
Stardust Multimedia may update these Terms in accordance with Section 2 above. If an update materially affects the rights or obligations of the Client or the Users, Stardust Multimedia shall provide at least thirty (30) days' prior notice before the updated Terms become effective. Any other revisions shall take effect on the date the updated Terms are published by Stardust Multimedia in accordance with Section 2 above.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, or is found to be impossible to perform, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and each such provision shall remain valid and enforceable to the fullest extent permitted by law. In such event, these Terms shall be reformed to the minimum extent necessary to remedy such invalidity, illegality, or unenforceability, while preserving as closely as possible the rights and commercial expectations of the Parties as expressed herein.
The headings and subheadings in these Terms are included for convenience only and shall not be used to interpret any provision of these Terms.
Any failure by Stardust Multimedia to enforce any provision of these Terms, or any tolerance of a breach or non-performance thereof, whether temporary or permanent, shall not be construed as a waiver of any rights held by Stardust Multimedia under these Terms. Any tolerance by Stardust Multimedia of a breach, imperfect performance, or, more generally, of any act, omission, or failure by the User that does not comply with these Terms shall not confer any right upon the User benefiting from such tolerance.
Users acknowledge that these Terms do not create, and shall not be deemed to create, any partnership, joint venture, agency, or association of any kind between themselves and Stardust Multimedia.
Stardust Multimedia may provide links from the Application or the Services, including in its communications to Users, to third-party websites. Such websites are independent and are the property of third parties. Stardust Multimedia does not publish, operate, or control such websites and assumes no responsibility with respect thereto.
Links to any third-party website do not constitute, under any circumstances, an endorsement or approval of the content, products, advertising, or any other goods or services available on such websites. Accordingly, Stardust Multimedia shall not be held liable for any damage of any kind arising from or in connection with the content of such websites.
The creation by Users of any hyperlink (hereinafter a “Link”) to all or any part of the Application, to any website operated by Stardust Multimedia, or to any Service-related resource is strictly prohibited without the prior written authorization of Stardust Multimedia, which may be requested by email.
Stardust Multimedia is free to refuse the creation of any such Link by Users. Where authorization is granted, Stardust Multimedia may withdraw such authorization at any time, without any obligation to provide justification.
Stardust Multimedia may automatically use, through the Application or the Services, information stored in cookies and other similar technologies.
All information collected indirectly shall be used solely to monitor the volume, type, and configuration of traffic using the Application or the Services, to develop and improve their design and layout, for administrative and planning purposes, and more generally to enhance the performance, efficiency, and quality of the Services offered by Stardust Multimedia to Users.
The use of cookies and tracking technologies by Stardust Multimedia is detailed in its Cookie Policy, which also provides full information regarding such cookies and trackers, as well as the procedures for giving or withdrawing consent to their placement.
These Terms shall be governed by and construed in accordance with the laws of France, and shall be subject to the jurisdiction of the competent French courts.
In the event of any difficulty arising in the performance of these Terms, Stardust Multimedia and the Users agree, prior to initiating any judicial proceedings, to seek an amicable resolution of their dispute.
To this end, the Party wishing to initiate such amicable procedure shall notify the other Party by registered letter with acknowledgment of receipt, specifying the difficulties encountered. Such notice shall constitute formal notice to remedy the alleged breaches and shall set forth a proposal for amicable settlement.
The other Party shall then have fifteen (15) calendar days to communicate its interpretation of the situation, its own proposed amicable settlement, or its refusal to pursue an amicable resolution.
The Party that initiated the amicable procedure shall then have an additional fifteen (15) calendar days to respond.
If, however, no amicable agreement is reached within thirty (30) calendar days following such response, each Party shall regain full freedom of action and the right to bring the matter before the competent courts referenced above.
